Mapping the consumer Journey
“Mobile is more important than ever because it allows us to deliver at the ‘zero moment of truth.’ For our recipe sites, we see a spike in usage when the consumer is in the grocery store. You can’t get closer than that to the consumer.” B. BONIN BOUGH VP, GLOBAL MEDIA AND CONSUMER ENGAGEMENT MONDELEZ Mobile market experts discuss what it takes to successfully map the mobile customer journey. They identified the moments that result in breakthroughs that could be leveraged by brands and agencies. They also share the measurement solutions that could be used to gauge overall effectiveness. • Ultimately, they spoke on Why physical and digital touch points along the customer journey are vital to mobile advertisers • The five questions advertisers can now answer, thanks to mobile • Recent case studies demonstrating the benefits of a fully formed mobile strategy Consumer behavior has changed and the fundamental basis of competition has changed. Mobile can be used to market to and through